Case Studies

Financial Services

After an initial “QuickStart” implementation, Raymond James was ready to expand their capabilities. The second phase included the following:

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Government and Aerospace

Contender was involved in three NASA implementations that included the following:

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Financial  Services 

By leveraging the ServiceNow Discovery tool and Contender’s consulting expertise, AIG was able to understand the relationships between assets.

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Transportation

Remarkable airport has a history of embracing excellence in Change Management.  Contender Solutions and ServiceNow provided the runway.

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Local Government

Contender Solutions helps historical City of Raleigh find new life with ServiceNow.

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Global Diversified Industrial

ServiceNow allowed the Ingersoll Rand Asset Management teams to avoid duplication of data, while creating a powerful cross connection relationship between hardware, software, network, applications, people, financial and contractual data.

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Financial Services

Historic financial institution needed experts like Contender to bring clarity to Facility Operations.

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Higher Education

Contender was able to implement ServiceNow to Moravian College during the summer break, on time and under budget. And the integration with Jenzabar dramatically increased the speed of on-boarding/off-boarding and the integration with Okta reduced approximately 50% of the typical help desk calls.

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Federal Government / Defense

A Premier technology service provider needed to improve its service.  Contender brought out the big guns to solve the Army’s problems

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Education and Healthcare

Entering in to an existing ServiceNow platform, Contender was tasked with expanding the following solutions:

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Local Government

Howard County now has the ability to log in and view, through custom executive level dashboards, any associated changes within specified time periods, providing visibility and transparency.

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Manufacturing

Jabil Circuit was looking for a solution that sets a baseline for hardware procurement.

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Energy

One of this energy organization’s biggest pain points was their Change Management application.

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Federal Government

The Service Catalog now provides end users with the ability to contact the Service Desk immediately.

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Healthcare

Shriners Hospitals were overwhelmed with separate HR Onboarding processes for all 26 locations. Contender Solutions helped them bring process healing to the entire organization.

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