Florida International University Go Live

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Needing only three months of deployment, FIU celebrated the successful Go-Live of their new environment, including role based Service Catalogs and Knowledge Management portals.  Discovery integration with Active Directory allows the campus IT department to associate assets with users and the responsible support teams.

Contender was at the receiving end of much appreciation and both teams enjoyed a traditional Go-Live cake.

Go Panthers!

City of Raleigh Go-Live

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Contender was able to deliver the ServiceNow platform to City of Raleigh during the summer break, on time and under budget.  The robust Service Catalog was implemented that serves external users as well as role based offerings for students and staff.  The integration with Jenzabar dramatically increased the speed of on-boarding/off-boarding.  Integration to Okta (Single Sign On) reduced approximately 50% of the typical helpdesk calls.  Decommissioning the legacy IT system assured compliance of Human Resources, Network, Campus Safety and Security systems. All aspects of the ordering of printer cartridges is automated.  Ordering, approval, service provider notification, shipping, shipment receipt, and ink installation is all tracked, including notification to Finance. Each of these developments were built with future expansion in mind.

The City of Raleigh team appreciated the custom Go-live cake from ServiceNow.

Congratulations City of Raleigh!

Howard County Go-Live

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Within four months, Howard County, Maryland’s accurate and fully functioning CMDB now delivers a single source for asset relationship information to provide correlation during vital changes and resource requests. The Service Desk, support teams, and key decision makers all work from a single source of accurate and near real time data.  The Single Sign On integration will allow Howard County to manage their cloud assets in the future as a scalable integration.

Since Howard County is known for it’s legendary crabs,  ServiceNow created an incredible and completely edible Go-live cake!

Congratulations Howard County!  We are looking forward to the next phases!