Contender was able to deliver the ServiceNow platform to City of Raleigh during the summer break, on time and under budget. The robust Service Catalog was implemented that serves external users as well as role based offerings for students and staff. The integration with Jenzabar dramatically increased the speed of on-boarding/off-boarding. Integration to Okta (Single Sign On) reduced approximately 50% of the typical helpdesk calls. Decommissioning the legacy IT system assured compliance of Human Resources, Network, Campus Safety and Security systems. All aspects of the ordering of printer cartridges is automated. Ordering, approval, service provider notification, shipping, shipment receipt, and ink installation is all tracked, including notification to Finance. Each of these developments were built with future expansion in mind.
The City of Raleigh team appreciated the custom Go-live cake from ServiceNow.
Congratulations City of Raleigh!