Tampa International Airport Go-Live

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Congratulations to Tampa International Airport (TIA) as they partnered with Contender Solutions to take its maiden voyage with ServiceNow.  Not only have their Core processes been implemented, but the Change Management process was coordinated with some very unique requirements that are exclusive to the transportation industry.  After much internal preparation and aligning to TIA’s organizational process, the Go-Live went well, with a cause for celebration that called for a very unique cake with some very happy employees!

The Lightning Capital of the World should notice some much needed improvements in their favorite airport!

Florida International University Go Live

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Needing only three months of deployment, FIU celebrated the successful Go-Live of their new environment, including role based Service Catalogs and Knowledge Management portals.  Discovery integration with Active Directory allows the campus IT department to associate assets with users and the responsible support teams.

Contender was at the receiving end of much appreciation and both teams enjoyed a traditional Go-Live cake.

Go Panthers!

City of Raleigh Go-Live

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Contender was able to deliver the ServiceNow platform to City of Raleigh during the summer break, on time and under budget.  The robust Service Catalog was implemented that serves external users as well as role based offerings for students and staff.  The integration with Jenzabar dramatically increased the speed of on-boarding/off-boarding.  Integration to Okta (Single Sign On) reduced approximately 50% of the typical helpdesk calls.  Decommissioning the legacy IT system assured compliance of Human Resources, Network, Campus Safety and Security systems. All aspects of the ordering of printer cartridges is automated.  Ordering, approval, service provider notification, shipping, shipment receipt, and ink installation is all tracked, including notification to Finance. Each of these developments were built with future expansion in mind.

The City of Raleigh team appreciated the custom Go-live cake from ServiceNow.

Congratulations City of Raleigh!