Security | Human Resources | Customer Service

Security Operations

Align Security and IT to Prioritize and Resolve Threats Based on Business Impact

Governance, Risk, and Compliance

ServiceNow IT Governance Risk and Compliance (IT GRC) automates the business-critical process of measuring and managing adherence to legislative policies, such as Sarbanes-Oxley (SOX), and industry ITIL framework like Control Objectives for Information and Related Technology (COBIT). 

  • Automatically collect information from service management processes as evidence of compliance
  • Validate information in the Configuration Management Database (CMDB) using data certification
  • Report assessment results and remediation activities through ServiceNow dashboards
  • How you can establish a set process for validating controls and control tests using audit definitions
  • Reduce the time and effort required to gather compliance evidence

Human Resource Service Management

With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR

Customer Service Management

With ServiceNow, you can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. 

Field Service Management

ServiceNow Field Service Management makes integrated, proactive, and strategic field service possible. Use drag and drop to match work tasks to technician skills, geographic territory assignments and current location, and available inventory to meet and exceed SLAs.

Knowledge Management

ServiceNow Knowledge Management captures knowledge from across the organization, and packages and makes it readily available for the shared use of employees.

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