Over the past 20 years the Service Desk has been a major recipient of technology and automation to help streamline processes to deliver exceptional customer service. Why is it that in this day and age that we still find ourselves struggling to tie all of the pieces together? Not all offerings are the same. Not all technologies “work together” seamlessly. This doesn’t need to be the case.
Although the “best of breed” buyers still exist, the smarter play is to adopt technologies that work together seamlessly – right out of the box. The best of breed buyer is looking for that last 10% of flash and functionality, only to be straddled with high implementation / integration costs and maintenance. We now have a technology that can tie all of the pieces together – and this technology exists within a single platform using a single database. Enter ServiceNow.
Accelerate IT Transformation with Certified Resources
As partner to some of the world’s most recognizable and innovative brands, ServiceNow provides the shortest path to success and ongoing value for customers. Our ServiceNow certified consultants help ensure that customers always have access to the resources they need – when they need them – accelerating time-to-value.
Leverage our proven StartNow methodology for rapid implementation, mitigate risk and keep the implementation on schedule by leveraging embedded ServiceNow best practices throughout the IT transformation
Ensure Deployment Success and Drive Maximum Business Value
Use certified ServiceNow resources with extensive ServiceNow application and platform expertise to streamline your implementation. This provides access to experts when needed – to help maximize the value of your ServiceNow investment.
Custom Application Development
Contender Solutions focuses on building applications that work as intended, to increase the rate of adoption, giving you the true business value you expect from your investment. Similar to an ITIL implementation, we will work with you to gather your requirements, achieve sign off from key stakeholders, and provide a solid application for your needs.
Your organization has many other applications that support your internal processes and core business, many of which have relationships with processes built in your ServiceNow environment. While the ServiceNow platform provides numerous means for integrating with other systems, it isn’t always trivial or obvious to build these integrations. Contender Solutions has integration specialists who can tie your systems together in an effective and supportable manner.
Defining New Availability Standards
With an average of four 9’s average uptime, ServiceNow limits the time your system is down for planned maintenance. Looking at the comparison of ServiceNow to the other leading cloud providers, you can see the difference.